Sunday, October 30, 2011

Followup to Soundsational...

I am not sure if it will actually make a difference in the long run, but I sent a separate email to Disney about the event, and my disappointments.  I'd of Gladly sent the same email (I have sent several in the past) telling them how utterly fantastic it was, if it had been so.

Low and behold a few days ago I received an email from Disney letting me know they had received my email, and that it concerned them about my disappointments.


Dear Ms. Peik:


Thank you for your e-mail to the DISNEYLAND® Resort.


We appreciate your valuable feedback for our operation. We would like to
assure you that our goals for providing a happy and unique special event
experience for our Annual Passholders have remained constant throughout
the years. One of the ways in which we attempt to maintain this goal is
to continually evaluate the various aspects of our offerings and to also
rely on the input received from our from our Guests.
While we realize that it is impossible to please everyone at all times,
it is certainly always our goal to make every effort to ensure a quality
experience for our Guests.


We are concerned with the disappointments you mentioned in your e-mail
with regard to the Annual Passport Soundsational Event registration, as
well as with the quality of the event itself.  Please be assured we do
take our Guest comments very seriously, and take them into consideration
when evaluating our operation. Your remarks have been forwarded to the
appropriate leaders so they are aware of your feedback.


Again, thank you for contacting us. We look forward to having you as our Guest at the DISNEYLAND® Resort again soon.
All I can say is that at least someone read my email, and perhaps even forwarded it to the right people.  I really do love all things Disney, I was just really disappointed with the quality of this event.  It will not in any way stop me from going to the parks, and spending my hard earned money there.  In fact I just had a friend of mine pick up the Madame Leota Halloween Mug - because the French Market, the only place that sells it in the park, was closed by the time we got inside Disneyland for the Soundsational Event.  Fortunately I have a fantastic group of friends who take care of me when I can't always get back to the parks.

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